Refund Policy
Definitions
- Service Initiation: Services are considered initiated upon the occurrence of any of the following:
- The first consultation session with Mercury Visa and immigration Solutions Pvt Ltd.
- Submission of any client documentation to Mercury Visas for assessment or processing.
- Signing the Service Agreement for any particular Visa or Country Services
- Force Majeure: Unforeseeable events beyond Mercury Visas control, including but not limited to natural disasters, government regulations, pandemics, or civil unrest.
- Service Initiation: Services are considered initiated upon the occurrence of any of the following:
Client Cancellations
- Before Service Initiation: If you cancel the agreement before services initiate, you may be eligible for a full refund, minus any non-refundable administrative or processing fees. These fees will be outlined in your Service Agreement.
- After Service Initiation: If you cancel after services initiate, any refund amount will depend on the stage of the process and the work already undertaken. You may be eligible for a partial refund. The specific refund policy will be outlined in your Service Agreement.
Circumstances Leading to No Refund
No refunds will be granted in the following situations:
- Misrepresentation: Providing false or misleading information in your application.
- Non-Cooperation: Failure to provide required documentation or information within the timeframes specified in your Service Agreement.
- Change of Mind: Once the service is initiated by Signing the Service agreement and you want to stop the process or cancel the process for any of your personal or professional reasons, there will be No refund issued.
- Change of Circumstances: Changes in your personal or professional situation that affect your Visa eligibility.
- Visa Denial: Denial of your visa or immigration application by authorities due to reasons beyond Mercury Visas control.
Mercury Visas Cancellations
Mercury Visas reserves the right to cancel our agreement if:
- Conflict of Interest: A conflict of interest arises.
- Non-Payment: Failure to adhere to the agreed-upon payment schedule.
- Unacceptable Behaviour: Abusive or threatening behavior towards our staff.
In these cases, any refund will be at our sole discretion.
Refunds
- Notice of Cancellation: Fill the Cancelation form and Submit the notice of cancellation to hello@mercuryvisas.com
- Review: Mercury Visas will review your request and determine the eligible refund amount in accordance with this policy and your Service Agreement.
- Processing: Refunds will be processed within 60 business days and issued to the original payment method.
Force Majeure
Neither party will be held liable for delays or cancellations due to Force Majeure events.
Dispute Resolution
Mercury Visas encourages clients to first attempt informal resolution of any disputes regarding cancellations or refunds. If informal resolution is unsuccessful, the following steps apply:
- Mediation: Parties agree to attempt mediation in good faith before resorting to binding arbitration.
- Arbitration: Any unresolved disputes will be referred to binding arbitration. Selection of an arbitrator and arbitration procedures will be outlined in the Service Agreement.
Jurisdiction
Disputes concerning the legal agreement shall be decided by a court of competent jurisdiction within the Hyderabad, Telangana territory.
Changes to This Policy
We may update this policy periodically. The “Effective Date” will indicate the latest revision.
Contact Us
If you have questions, please contact us at:
- Email: hello@mercuryvisas.com
- Phone: +91-96191-65555