Refund Policy
This policy outlines the terms and conditions for cancellations and refunds of our immigration and visa consulting services.
Definitions
Service Initiation
For the purpose of service delivery, timelines, and refund applicability, services shall be deemed to have commenced (“Service Initiation”) upon the occurrence of any one of the following events, whichever occurs first:
Completion of the first consultation session with Mercury Visa and Immigration Solutions Pvt. Ltd.
Submission or sharing of any documents or information by the client to Mercury Visas for eligibility assessment, evaluation, or processing.
Execution (signing) of the Service Agreement for a specific visa category or country-specific service.
Once services are initiated, the engagement shall be considered active, and fees paid shall be governed by the applicable refund and cancellation policy.
Force Majeure
In accordance with applicable provisions of Indian Contract Law, including Section 56 of the Indian Contract Act, 1872, Mercury Visas shall not be held responsible for any delay, suspension, or non-performance of services arising from events beyond its reasonable control (Force Majeure events).
Such events include, but are not limited to, acts of God, natural calamities, changes in government laws, rules, regulations or immigration policies, modifications to terms or eligibility criteria by sponsoring employers, changes in policies of embassies, consulates, visa authorities, or other third-party service providers, pandemics, strikes, lockdowns, war, civil unrest, or any other circumstances that render performance impossible or impracticable.
In the event of a Force Majeure occurrence, Mercury Visas shall make reasonable efforts to inform the client and, where feasible, explore alternative options. However, service timelines, outcomes, and any refund (if applicable) shall depend on the nature of the event, services already rendered, and the stage of the process, and shall be determined at the sole discretion of Mercury Visas.
Client Cancellations
- Before Service Initiation: If you cancel the agreement before services initiate, you may be eligible for a full refund, minus any non-refundable administrative or processing fees. These fees will be outlined in your Service Agreement.
- After Service Initiation: If you cancel after services initiate, any refund amount will depend on the stage of the process and the work already undertaken. You may be eligible for a partial refund. The specific refund policy will be outlined in your Service Agreement.
Circumstances Leading to No Refund
No refunds shall be issued in the following circumstances:
Misrepresentation: If the client provides false, inaccurate, incomplete, or misleading information at any stage of the consultation or application process.
Non-Cooperation: Failure to submit required documents, information, or responses within the timelines specified in the Service Agreement or as reasonably requested during the process.
Non-Adherence to Professional Guidance: Failure to follow the documented or communicated guidance, instructions, or process recommendations provided by Mercury Visas in relation to the visa or immigration application.
Change of Mind: Once the service is initiated, including execution of the Service Agreement, any decision by the client to discontinue, withdraw, or cancel the process for personal or professional reasons shall not be eligible for a refund.
Change of Circumstances: Any change in the client’s personal, professional, financial, or legal circumstances that affects eligibility or continuation of the visa process.
Visa Refusal or Denial: Rejection or refusal of a visa or immigration application by immigration authorities, embassies, consulates, or government bodies for reasons beyond the control of Mercury Visas.
This policy applies irrespective of the stage of the process and shall be governed by the terms set out in the Service Agreement.
Cancellation of Services
Mercury Visas reserves the right to suspend or terminate the service agreement under the following circumstances:
Conflict of Interest: If a conflict of interest arises that may impact the integrity or lawful execution of the services.
Non-Payment: Failure to comply with the agreed payment terms or timelines.
Unacceptable Behaviour: Any abusive, threatening, or inappropriate behavior toward the management, employees, or representatives of Mercury Visas.
In such cases, any refund, if applicable, shall be at the sole discretion of Mercury Visas, based on the stage of the process and services already rendered. Mercury Visas also reserves the right to initiate appropriate legal action, where necessary, in accordance with applicable laws.
Refunds
Refund Procedure
In the event of a refund request, the following procedure shall apply:
Notice of Cancellation: The client must complete the official Cancellation Form and submit a written notice of cancellation by email to hello@mercuryvisas.com. Requests made through any other mode of communication shall not be considered valid.
Review & Assessment: Upon receipt of the cancellation request, Mercury Visas will review the request and assess the eligibility and amount of refund, if any, strictly in accordance with this Refund Policy and the applicable Service Agreement.
Refund Processing: Approved refunds, if applicable, shall be processed within sixty (60) business days from the date of approval and shall be credited only to the original mode of payment used by the client.
Force Majeure
Limitation of Liability – Force Majeure
Neither party shall be held liable for any delay, suspension, or cancellation of services arising due to Force Majeure events, as defined in this policy, provided such events are beyond the reasonable control of the affected party.
Dispute Resolution
Mercury Visas encourages clients to first seek an amicable and informal resolution of any disputes or concerns relating to cancellations, refunds, or services.
If such informal resolution does not result in a mutually acceptable outcome, the following dispute resolution mechanism shall apply:
Mediation: Both parties agree to attempt resolution through mediation in good faith, prior to initiating any formal legal proceedings.
Arbitration: Any dispute not resolved through mediation shall be referred to binding arbitration, in accordance with the Arbitration and Conciliation Act, 1996. The appointment of the arbitrator, seat of arbitration, and procedural rules shall be as specified in the applicable Service Agreement.
The decision of the arbitrator shall be final and binding on both parties.
Jurisdiction
Disputes concerning the legal agreement shall be decided by a court of competent jurisdiction within the Hyderabad, Telangana territory.
Changes to This Policy
We may update this policy periodically. The “Effective Date” will indicate the latest revision.
Contact Us
If you have questions, please contact us at:
- Email: hello@mercuryvisas.com
- Phone: +91-96191-65555